At Pearl Star Hotel Atami, we take the following measures to ensure our guests and employees’ health and safety so that guests can enjoy a stay with peace of mind and a sense of freedom. We appreciate your understanding and cooperation.

< Requests >

• We ask for your cooperation in wearing masks, sanitizing your hands when entering the building, and washing your hands frequently during your stay.
• We are taking the temperature of all guests and follow the instructions of the public health center if they have a fever of 37.5°C or higher or symptoms of coughing or sore throat. Please note that the procedure may be subject to change according to government policies and instructions.

< Check-in and Check-out >

To avoid crowding, check-in in the lounge or your room.

< Installation of sneeze guards >

We are installing partitions at the front reception to prevent droplet infection.

< Temperature checks >

We are conducting temperature checks for all guests.

< Room types that do not create congestion >

All guest rooms have an outdoor (or semi-outdoor) terrace or open-air bath.

< Alcohol sanitizer in all guest rooms >

All guest rooms are equipped with hand sanitizers for each guest.

< Restaurants and food facilities >

• We make every effort to stagger entry times at restaurants and to ensure adequate spacing between tables. We also offer in-room dining for our guests to spend time in their rooms.
• At the breakfast buffet, we ensure that all guests wear masks and plastic gloves and guide them through the flow lines to avoid crowding.

< Infinity Bath >

• You may remove your mask in the bathroom. Please follow the manner of coughing in the bathroom.
• Please keep enough space in private rooms such as saunas.
• Please take your social distancing and do not talk loudly while bathing.

< Employee Actions >

• We install sanitizers in public spaces, restaurants, hot springs, guest rooms, etc.
• We regularly clean and disinfect guest rooms, restaurants, hot springs, and other areas of the hotel. Especially, we focus on areas that may come in contact with guests.
• All rental equipment is sanitized after each use.
• Ventilate the rooms when cleaning each area and regularly ventilate the building.
• We regularly check our employees’ body temperature to ensure they are in good physical condition.
• We sanitize the entrances and exits of employees, offices, and other backyards and regularly wash hands and sanitize fingers.